Fix common website and app problems
Check the connection and session before clearing data.
On this page
Documentation index
Browse every Practisi Help article at practisi.com/help/llms.txt.
Overview
The public website and application communicate through authenticated requests. Browser extensions, blocked cookies, mixed hostnames, or connection failures can interrupt that bridge.
Try reversible checks first. Save important draft work before refreshing or clearing browser data.
Steps
- Check System Status for a known service issue.
- Confirm you are signed in to the intended account.
- Refresh the affected page and wait for the session check.
- Try a current browser or a private window to rule out an extension or stale cache.
- In local development, use localhost for both the website and app; do not mix it with 127.0.0.1.
Important details
Keep in mind
Do not share access tokens, recovery links, ID photos, or full payment details when describing an issue.
Was this part helpful?
Tell us if this Help article
answered what you needed.
Still need help?
Browse the Help Center
System Status